Frequently Asked Questions

The Hirer must hold a valid Credit Card as we need to be able to reserve the Insurance Excess on the card (also known as a Pre-Authorization or Pre-Auth)

The Hirer must also hold a valid Driver's License (in English), be at least 23 years or older, and have had their License for 4 years or longer. We accept all valid International Drivers Licenses.
Foreign visitors should obtain an International Driving Permit (IDP) (Our Insurer's requirement). The IDP is not a license and cannot be used independently. It serves to merely authenticate your Driver's License.

The majority of rental agents have a minimum age requirement of 25 to hire car at standard rates. Under 23's can usually hire a car subject to a young driver fee (payable on collection).
We require that you have held your licence for at least 48 months.

Yes indeed. One or more additional drivers can be added to your rental agreement. This provides peace of mind that any party permitted to drive the vehicle, is coveredfor the relevant liability.
If an unnamed driver has an accident, your cover will be invalid and you will be liable for the Full cost to repair damages (including Third Party damages). All additional drivers must be present with their driver licence.
If the additional driver is below the age of 23, they will also be charged the Younger Driver Fee.
Additional drivers must meet the same terms and conditions as the main driver to be covered under the same rental agreement.

A Credit card is a security requirement as it helps to reduce the inherent risk in the transaction and allows us to be confident that, in the event of unforeseen circumstances, if funds are required, we are able to source this by debiting the Client's Credit card. It is easier to deduct the required costs from this type of card.
A Debit card does not afford us the same level of protection and therefore hiring to a customer who does not have a credit card, is too risky.

Unfortunately not. All car rental agencies require a valid credit card, in the same name as the rental, with sufficient funds available to cover the excess deposit.

A Pre-Auth is initiated on your Credit card to finalise the rental agreement, before the vehicle is handed over(The Pre-Auth amount is usually the Insurance Excess).

Once the car has been returned, your credit card will be debited with the rental cost.
The remaining Pre-Auth amount being held, will be released back onto the card and can take up to 7 working days (or as stipulated by the Client's Banking Institution) to reflect back on the Credit card.

Alternatively, if you prefer, you can pay for the rental cost at the end of your hiring term, with Cash or via Debit card.

The rental excess will differ, pending car type. Typically, the higher the vehicle class, the higher the excess.
We display the rental excess for every available rental on this website. The rental agent will 'pre-authorize' or block the rental excess from your credit card on arrival, so please ensure you have sufficient funds to cover the excess and any planned expenditure on your credit card.

Rentals are based on a 24-hour (1 day) period (e.g. If you take a vehicle from 10AM and return it by 10AM the next day, this will constitute as a one rental day).
Returning the vehicle later than the agreed time, will result in an extra day being charged.
A grace period of 60 minutes is allowed for all late returns.

We work on a "Full to Full" policy - the car is supplied with a full tank of fuel and you are required to return the car with a full tank of fuel.
On completion of the rental period, you can fill the tank yourself, or we will fill it and add the cost to your Rental Agreement.
We only charge the cost for the full tank - we do not charge any additional surcharge to do so.

Once you've disembarked your flight and you have exited the luggage retrieval area, a rental agent from Allen's Car Hire will meet you at the arrivals hall of the airport. The agent will be holding a board with your name.

Upon entering the airport, keep to the left and follow the "Drop nGo" signage.
Go around the bends (1 Left & 2 Right bends) while sticking in the far left lane and up the ramp, one level and can stop in front of the departure Terminal, where our Staff will meet you.

They will approach you and provide you with the Rental Invoice and Checklist, which can assist in identifying ourselves.


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